Terms and Conditions
Introduction
We offer free UK delivery on all orders, international delivery is £50. We use Royal Mail Special Delivery for deliveries in the UK and DHL for all other countries. We will email you a tracking code once your item has been dispatched.
Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.
In these terms and conditions, user or users means any third party that accesses the website. You must be at least 18 years of age to use this website. By using the website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
All content included on the website, is the property of Lorel Diamonds.
In these terms and conditions, content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.
You must not reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of Lorel Diamonds.
Prohibited use
You may not use the website for any of the following purposes:
a. In any way which causes, or may cause, damage to the website or interferes with any other person's use or enjoyment of the website.
b. In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.
c. Making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.
General
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The images that are displayed on the website are for illustration purposes only and may not show the actual size of the product. Sizes, weights and measurements are approximates and for guidance only.
We take payment from your card at the time we receive your order. In the event that we are unable to supply the goods, we will inform you of this as soon as possible and a full refund will be given.
In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order.
The prices shown on the website are inclusive of UK VAT
Delivery
We use Royal Mail special delivery for deliveries in the UK and DHL for all other countries.
Delivery timescales are specified when you place an order. We make every effort to deliver goods within this timescale, however Lorel Diamonds shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you the customer once the products have been delivered. Goods are deemed to be delivered, when delivered at your delivery address or collected from the address indicated by the delivering agent and not when delivered to you personally. The delivery address is provided by you when placing the order. It is very important you check the delivery address provided by you. Lorel Diamonds will not accept any liability for delivery to an incorrect address provided by the customer.
If your require products to be shipped to a different address than you billing address we are happy to do this, however due to our strict security checks we require you to provide 2 forms of ID from the following list: ID 1 - passport or driving licence. ID 2 - utility bill, household bill, bank statement or tax statement. With orders placed via finance we can only post to your billing address due to the lenders rules.
International delivery destinations may be subject to import duties, administration charges and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties, administration charges and taxes. Please contact your local customs office for further information before placing your order.
Distance Selling Regulation
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. There are exemptions to online returns which include tailor made/personalised goods.
For faulty goods, under the Consumer Rights Act 2015 a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods.
Returns and Refunds
We go beyond the distance selling regulation and offer a 30 day return policy on most of our items subject to the following terms.
All returned items must be in their original, unused and perfect condition.
All items must be returned with their full original packaging and with full documentation including certificates. Any items returned without their certificates (if applicable) will not be eligible for a refund or exchange.
All products must be returned within 30 days of your order's delivery date. Items received beyond the 30-days return period will not be eligible for a refund or exchange.
The 30 days return policy will not apply in the case were two or more items have been bought with the intention of returning one or more.
The 30 days return policy does not apply to bespoke products or if the product has been engraved.
Any Items received beyond the 30-day return period, will not be eligible for the 30 days return policy.
In the case of an exchange the 30 days return policy applies from the original order delivery date.
Any loss of stones will not be covered under our return policy. We strongly advise you to insure your jewellery against any mishaps as soon as you receive it.
If you wish to return an item please contact us first and we will provide you with further instructions.
On receipt of returns, all items are fully inspected and subjected to authentication and verification by Lorel Diamonds.
The postage cost of returning any item is the responsibility of the customer and will only be refunded in the case of a faulty item. It is the customer's responsibility to insure any return deliveries for the full amount. Lorel Diamonds is not responsible for any damages or lost packages during shipment. We recommend you return all packages using Royal Mail special delivery or DHL and insure the package for the full value. For security reasons we strongly recommend you do not write the name 'Lorel Diamonds' on any packages and instead write 'ADJ Retail Ltd'.
Damaged Items
When you receive your items you must check them as soon as you receive them. If any items are found to be faulty or damaged you must inform us within 30 days of delivery. Failure to inform us within 30 days will result in any items not been eligible for a refund.
All returned items must be in their original, unused condition.
All returned items must be returned with their full packaging and certificates (if eligible)
Liability
Whilst we aim to deliver all items on time, Lorel Diamonds shall have no liability to you as a result of failed timed delivery.
Whilst we take time to ensure all the information on our website is correct and up to date, Lorel Diamonds cannot be held liable for any mistakes, or be held liable for any costs incurred due to mistakes.
Lorel Diamonds total liability to you for any case will be limited only to the total price of items ordered.
Lorel Diamonds does not bear any responsibility for defects or damage, if alterations have been carried out by any 3rd party.
Warranty
We offer a lifetime warranty on all of our products against defects in manufacturing and workmanship.
If the jewellery has been in any way tampered with or altered by the customer, another jeweller or any other third party, the lifetime warranty and the return policy will cease to apply.
The warranty does not cover any wear and tear that might occur on an item.
If worn daily surface scratching will occur. All precious metals are extremely malleable and therefore susceptible to scratches, impact damage or misshape under pressure. This is completely normal. This type of wear and tear is not covered under our warranty. To protect your jewellery and keep it in good condition you should take your jewellery to be serviced once a year to remove any surface scratches.
All diamonds and gemstones are hand set and fully checked before dispatch. Stones will not become loose, dislodged or damaged unless as a result of an impact, rough handling or damage. Loss of stones is not covered under our guarantee. We therefore recommend you fully insure your jewellery to protect yourself against any accidental damage or loss.
More information on caring for your jewellery can be found in our education section.
Free Ring sizing
We understand that customer's can often order a ring in the incorrect finger size. This is why we offer a free ring resizing service for your first resize within 90 days of receiving your order. For any additional resizes or outside of the 90 day period, a £55 charge will apply (including VAT).
Postage costs incurred in sending an item to us is the responsibility of the customer, however we will send the ring back to you free of charge (UK addresses only).
It is the customer's responsibility to insure any return deliveries for the full amount. Lorel Diamonds is not responsible for any damages or lost packages during shipment.
If your item has been engraved, your engraving may fade in the resizing process, so it will need to be engraved again.
Some rings can only be resized within an existing available size range.
Full eternity and full diamond set wedding rings cannot be resized but we will remake and exchange once for the correct finger size free of charge within 90 days of receiving your order.
When sending items back to us, for security reasons we strongly recommend you do not write the name 'Lorel Diamonds' on any packages and instead write 'ADJ Retail Ltd'.
Lorel Diamonds Details
ADJ Retail Ltd trading as Lorel Diamonds is a company incorporated in England and Wales
Registered number 9949321
Registered address is:
13 Easter Park,
Cramlington,
Northumberland,
NE23 1WQ,
UK
VAT number: 236884079
You can contact Lorel Diamonds by email on [email protected]
